Legal
How we manage and protect your personal information.
Insurance Services Holdings Pty Ltd, operating as With Martin (ABN 36 612 629 295, AFSL 491165), prioritises your personal information's privacy. This policy outlines how we collect, use, and protect personal data in accordance with the Privacy Act 1988 (Cth).
We reserve the right to update this policy at any time. The current version is always available on this website.
Australia's Privacy Act regulates how private sector organisations handle personal information through the Australian Privacy Principles. The legislation covers data collection, use, retention, security, and disclosure.
Personal information includes identifiable details such as names, addresses, telephone numbers, ages, and device information. The law ensures organisations handle such data responsibly while granting individuals rights to access and correct their information.
We collect personally relevant information needed to provide our products and services. Collection occurs directly from individuals, with consent — whether expressed or implied through continued communication.
This website may collect personally identifiable information depending on how you access it. Email addresses submitted for requests are used to complete those requests and provide replies. Email addresses for online enquiries may be used for related information.
Email addresses submitted for mailing lists include options for removal via email correspondence. All opt-in communications comply with the Australian Spam Act.
This website employs data collection devices called cookies — small files stored on your computer by servers. We use both persistent and session cookies, working with analytics providers to measure site usage.
Cookies serve purposes including:
You may configure your browser to reject cookies, though this may affect website functionality.
Personal information is used to provide quotations, issue policies, administer coverage, process claims, and enhance customer relationships. We may also use information to deliver product updates and services from affiliated companies.
Information may be disclosed to parties involved in product and service provision, including insurance administrators and underwriters. We may also obtain information from these parties.
When providing personal information about other individuals, you must obtain their consent. Personal information may be shared with affiliated companies to offer products directly to clients.
We disclose information where legally required or authorised, such as to government agencies. Third parties receiving information may only use or disclose it for the specified purpose.
You may request access to the personal information we hold about you. Access is denied only in exceptional circumstances permitted under the Privacy Act — such as involvement in legal proceedings or frivolous requests. Access fees may apply, with advance notification provided.
We take reasonable measures to maintain accurate and current personal information. Please notify us of any inaccuracies so we can correct them promptly.
We take reasonable precautions to protect personal information against unlawful use, access, loss, and compromise. While we implement reasonable security steps, no absolute guarantee exists for internet-transmitted data security. You assume risk when sending information online, though we take reasonable steps to secure received data.
For questions about this policy or how we handle your personal information, please contact us at hello@withmartin.com.au.